Shipping policy
Our Mailing Address
Cultural Living Today
292 S Frontage Rd #1079
New London, CT 06320
United States
Cultural Living Today is an online store. Our products ship directly from our fulfillment partners, so this is our mailing address rather than a warehouse. Please don't send returns here without contacting us first. Every return needs approval, and we'll give you the correct return address and instructions once it's approved. Contact us at support@culturallivingtoday.com or (860) 373-0887 with your order number and reason for return. For damaged or defective items, please include clear photos of the issue.
Processing Time
All orders are processed within 1–3 business days. After processing, your order is prepared for shipment by our fulfillment partners. Processing times may be slightly longer during holidays or high-volume periods.
Shipping Methods & Estimated Delivery Times
Our products are sourced from trusted suppliers worldwide. We currently ship within the United States only.
- Free Standard Shipping: 12–20 business days from the day you order. This total includes the 1–3 business days of processing.
These are estimated windows only. Actual delivery times may vary due to carrier delays or other factors outside our control.
Shipping Costs
Standard shipping is free on all US orders. No shipping fee is added at checkout.
Order Tracking
Once your order ships, you will receive a shipping confirmation email with a tracking number. Tracking updates may take 3–7 business days to appear depending on the carrier and origin warehouse. If you have not received your tracking email after 7 business days, contact us at support@culturallivingtoday.com.
Lost Packages
If your package shows as delivered but you did not receive it, please:
- Check with neighbors or your local post office
- Wait 48 hours, since carriers sometimes mark packages as delivered early
- Contact us at support@culturallivingtoday.com with your order number and tracking information
We will do our best to help you investigate with the carrier. Resolution depends on the carrier's investigation and is not guaranteed. Cultural Living Today is not responsible for packages lost or stolen after confirmed delivery.
Damaged Items
If your item arrives damaged, contact us within 7 days of delivery at support@culturallivingtoday.com with your order number and clear photos showing the damage. Claims submitted without supporting photos cannot be processed. Approved claims will receive a replacement or refund at our discretion.
Incorrect Address
Customers are responsible for entering the correct shipping address at checkout. If an order is returned due to an incorrect or incomplete address, we can reship it once the customer pays the reshipping fee. Cultural Living Today is not responsible for orders shipped to incorrectly entered addresses.
Questions?
We're here to help. Contact us at support@culturallivingtoday.com or (860) 373-0887, Monday – Friday, 10am – 5pm ET.