Shipping policy
Our Business Address
Cultural Living Today
292 S Frontage Rd #1079
New London, CT 06320
United States
Please note: this address is provided for business verification purposes only. It is NOT a return shipping address, and packages sent here will not be received or processed. All returns must first be approved by our team — contact us at support@culturallivingtoday.com with your order number and reason for return. If your item arrived damaged or defective, please include clear photos showing the issue; claims without photos cannot be processed. We will provide a proper return address and instructions once your return is approved.
Processing Time
All orders are processed within 1–3 business days. After processing, your order is prepared for shipment by our fulfillment partners. Processing times may be slightly longer during holidays or high-volume periods.
Shipping Methods & Estimated Delivery Times
Our products are sourced from artisan makers and global suppliers. We currently ship within the United States only.
- Standard Shipping: 12–20 business days
These are estimated windows only. Actual delivery times may vary due to carrier delays or other factors outside our control. Cultural Living Today is not responsible for delays caused by carriers or circumstances beyond our control.
Shipping Costs
Shipping rates are calculated at checkout based on your location and the weight of your order. We occasionally offer free shipping promotions, which will be clearly displayed on our website.
Order Tracking
Once your order ships, you will receive a shipping confirmation email with a tracking number. Tracking updates may take 3–7 business days to appear depending on the carrier and origin warehouse. If you have not received your tracking email after 7 business days, contact us at: support@culturallivingtoday.com
Lost, Delayed, or Damaged Packages
Lost Packages
If your package shows as delivered but you did not receive it, please take the following steps:
- Check with neighbors or your local post office
- Wait 48 hours — carriers sometimes mark packages as delivered early
- Contact us at support@culturallivingtoday.com with your order number and tracking information
We will do our best to assist you in investigating the issue with the carrier. Resolution is subject to carrier investigation outcomes and is not guaranteed. Cultural Living Today is not responsible for packages lost or stolen after confirmed delivery.
Damaged Items
If your item arrives damaged, contact us within 7 days of delivery at support@culturallivingtoday.com with your order number and clear photos showing the damage. Claims submitted without supporting photos will not be processed. Approved claims will receive a replacement or refund at our discretion.
Incorrect Address
Customers are responsible for entering the correct shipping address at checkout. If an order is returned to us due to an incorrect or incomplete address, we can reship it once the customer pays the reshipping fee. Cultural Living Today is not responsible for orders shipped to incorrectly entered addresses.
Questions?
We're here to help. Contact us anytime at support@culturallivingtoday.com.