Shipping policy

Processing Time

All orders are processed within 1–3 business days. After processing, your order is prepared for shipment by our fulfillment partners.

Processing times may be slightly longer during holidays or high‑volume periods.


Shipping Methods & Estimated Delivery Times

We partner with trusted fulfillment teams to deliver your items safely and efficiently. Because our products are sourced from artisan makers and global suppliers, delivery times may vary depending on the destination and the specific item. This global sourcing approach allows us to offer a unique collection of culturally inspired pieces at accessible prices, shipped directly to you.

Estimated delivery windows:

United States

  • Standard Shipping: 12–20 business days

Canada

  • Standard Shipping: 15–25 business days

Mexico

  • Standard Shipping: 15–25 business days

Rest of World

  • Standard International Shipping: 15–30 business days (Some destinations may take up to 40 business days depending on customs and local carriers.)

Some items may arrive earlier, while others may take slightly longer due to customs or carrier delays.


Shipping Costs

Shipping rates are calculated at checkout based on your location and the weight of your order.

We occasionally offer free shipping promotions, which will be clearly displayed on our website.


International Shipping

We ship worldwide. Customs fees, import duties, or taxes may apply depending on your country’s regulations. These charges are the responsibility of the customer.


Order Tracking

Once your order ships, you will receive a shipping confirmation email with a tracking number.

Tracking updates may take 3–7 business days to appear, depending on the carrier and origin warehouse.

If you have not received your tracking email after 7 business days, contact us at: 📧 support@culturallivingtoday.com


Lost, Delayed, or Damaged Packages

Lost Packages

If your package shows as delivered but you did not receive it:

  • Check with neighbors or your local post office

  • Wait 48 hours (carriers sometimes mark packages early)

  • Then contact us at support@culturallivingtoday.com

We will assist you in filing a claim or arranging a replacement when possible.

Damaged Items

If your item arrives damaged:

  • Email us within 7 days of delivery

  • Include your order number and clear photos of the damage

We will send a replacement or issue a refund depending on the situation.


Incorrect Address

Customers are responsible for entering the correct shipping address. If an order is returned due to an incorrect or incomplete address, we can reship it once the customer pays the reshipping fee.

Questions?

We’re here to help. Contact us anytime at support@culturallivingtoday.com.