Refund policy

Refund Policy

We have a 30-day refund policy, which means you have 30 days after receiving your item to request a refund or replacement.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. We will offer a full refund or replacement at no additional cost to you.

How to Request a Refund

To start a refund request, contact us at support@culturallivingtoday.com with your order number and a photo of the item if it is damaged or defective. We do not require items to be returned — you may keep the item.

Exceptions / Non-Returnable Items

We do not accept refunds on sale items or gift cards.

European Union 14-Day Cooling Off Period

If merchandise is shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason. Please contact us at support@culturallivingtoday.com to initiate.

Refunds

Once your refund is approved, you'll be automatically refunded to your original payment method within 10 business days. If more than 15 business days have passed since approval, please contact us at support@culturallivingtoday.com.